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관광경영학회> 관광경영연구

관광경영연구 update

Journal of Tourism Management Research

  • : 관광경영학회
  • : 사회과학분야  >  관광학
  • : KCI등재
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수록정보
101권0호(2021) |수록논문 수 : 28
간행물 제목
105권0호(2021년 09월) 수록논문
최근 권호 논문
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KCI등재

1동물 테마파크 방문객의 인식에 관한 수정된 IPA(중요도-성취도 분석)연구: 진도개 테마파크에 관하여

저자 : 강희래 ( Heerae Kang )

발행기관 : 관광경영학회 간행물 : 관광경영연구 105권 0호 발행 연도 : 2021 페이지 : pp. 1-20 (20 pages)

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The Jindo Dog Theme Park in Jindo of South Jeolla Province has been a popular tourist attraction among families with children. In order to manage the theme park effectively, a service and facility assessment by the visitors is essential. This study used a revised importance-performance analysis(RIPA) approach to explored the visitors' satisfaction on the theme park attributes. Using this simple and effective research tool can aid the management to identify the areas of shortfall and sucess in order of priority. Therefore, managerial implications are provided for the theme park. Through a factor analysis on the theme park attributes, six factors were extracted as 'employee and information provision', 'environment and cleanliness', 'experience', 'animal welfare', 'accessibility' and 'facility'. The RIPA results indicate that more efforts are required to encourage the display of Jindo dogs' natural behaviours. Also, more road signs should be provided. Additional areas of improvement and implications are discussed at the end of the paper.

KCI등재

2항공사 고객의 성격 5요인이 항공사 브랜드 개성과 브랜드 자아동일시에 미치는 영향

저자 : 권지영 ( Jiyoung Kwon )

발행기관 : 관광경영학회 간행물 : 관광경영연구 105권 0호 발행 연도 : 2021 페이지 : pp. 21-45 (25 pages)

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The purpose of this study is to confirm the effect of the five personality factors on airline brand personality and brand self-identification. In this study, a total of 416 valid samples were obtained from customers with experience using airlines, and after data coding, they were analyzed using the statistical package SPSS 25.0. According to the study, first, the five personality factors were found to have a partially significant influence on airline brand personality. The extroversion, agreeableness, and conscientiousness aspects of the five personality factors were found to significantly affect on competence, ruggedness, sincerity, and excitement among airline brand personality factors, and neuroticism and openness were found to have no significant effect. Further, extroversion and agreeableness significantly affected sophistication among airline brand personality factors, but conscientiousness, neuroticism, and openness did not significantly affect on sophistication. Second, airline brand personality was found to have a partially significant effect on brand self-identification. Among the constituent factors of airline brand personality, competence, sophistication, sincerity, and excitement significantly affected both personal and social self-identification, but ruggedness did not have a significant effect on either self-identification or social self-identification.

KCI등재

35성급 호텔 종사원의 테크노 스트레스와 스트레스 대처 및 변화몰입과의 관계에 대한 연구 : 스트레스 대처의 매개효과를 중심으로

저자 : 김태욱 ( Taeuk Kim ) , 하정우 ( Jungwoo Ha )

발행기관 : 관광경영학회 간행물 : 관광경영연구 105권 0호 발행 연도 : 2021 페이지 : pp. 47-65 (19 pages)

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The purpose of this study is to figure out the influence of Techno stress, Stress coping, and Commitment to change and verify the mediating effect of Stress coping. Specimen are employees who working in 5-star hotel located in Seoul, aged 18 and above 65 and below. Survey was started at June 01, 2021 for 15 days with 310 questionaries, total 274 samples were used for actual analysis. We used Jamovi program on analysis og this study. Hypothesis test result of the study is following. H1(1-2): Techno stress has significant negative (-) effect on commitment to change. H2(1-2): Techno stress has significant negative (-) effect on stress coping. H3: Stress coping has significant positive effect on commitment to change. H4(1-2): the mediation effect of stress coping is partially mediated on the relationship between techno stress and commitment to change. Based on the hypothesis analysis in this study, this study present the basic evidence to help employees achieve their corporate performance by controling the relationship between techno stress and commitment to change by stress coping.

KCI등재

4호텔직원의 내부마케팅이 조직몰입에 미치는 영향: 직무역량의 매개효과를 중심으로

저자 : 김근창 ( Keunchang Kim ) , 김경자 ( Kyungja Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 105권 0호 발행 연도 : 2021 페이지 : pp. 67-86 (20 pages)

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This study examines the impact of internal marketing(authority delegatio, benefits, education training, and compensation systems) on organizational immersion in the ever-developing hotel industry market and the intermediate effect of job competency between internal marketing and organizational immersion. The purpose of this study is to study how the internal marketing of hotel employees in the hotel industry, which has been particularly struggling since COVID-19, has the mediated effect between organizational immersion. An empirical analysis was conducted through a total of 373 questionnaires for four-star hotels in Seoul and Gyeonggi Province. In addition, internal marketing (authority delegation, benefits, education training and compensation system) has been confirmed to have a significant impact on organizational immersion, and job competency has been confirmed to serve as a medium between internal marketing and organizational immersion. As a result, we can the effect job competency of hotel employees.

KCI등재

5코로나19 전후 경영성과지표 변동 비교분석 : 항공사를 대상으로

저자 : 김시중 ( Sijoong Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 105권 0호 발행 연도 : 2021 페이지 : pp. 87-104 (18 pages)

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The purpose of this study was to compare changes in financial performance indicators before and after coronavirus 19, targeting six airlines in Korea. Consequently, the main 14 financial ratios for 2019 before and after coronavirus 19 and 2020 were calculated based on financial statements data from each airline. The 14 financial ratios calculated were used as corresponding variables and hypothesis verification was performed by paired t-testing the corresponding samples. The empirical analysis results are as follows: First, the dependence of “borrowing on the financial ratio” of “stability indicators” was rejected, and “the flow rate and debt ratio were” adopted as null hypotheses. Second, in “the financial ratio of the profitability index”, “the operating profit ratio” and “the net return on sales” were rejected, but “the interest compensation ratio”, “net return on total assets” and “net return on equity” were adopted. Third, “the financial ratio of the growth indicator” rejected the null hypothesis that “the revenue growth rate”, “operating profit growth rate” and “gross asset growth rate” were nullified, but “the net profit growth rate” was adopted. Fourth, “the cash flow indicator operating” “cash flow ratio” and “the turnover ratio of total assets”, which are “indicators of turnover”, were rejected. Overall, eight of the 14 financial performance indicators rejected the null hypothesis and six adopted the null hypothesis. As a result, eight financial ratios have been negatively affected by coronavirus 19. This suggests that the use of the results of this study is necessary as data for reasonable decision making to manage airline financial structures in terms of stability, profitability and growth.

KCI등재

6외식상품의 SNS구전 정보시스템 품질이 경험적 가치, 감정반응, 정보만족, 정보공유의도에 미치는 영향

저자 : 김효정 ( Hyojeong Kim ) , 김판수 ( Pansoo Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 105권 0호 발행 연도 : 2021 페이지 : pp. 105-134 (30 pages)

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The purpose of this study is to figure out the effect relation of the quality of word-of-mouth information system of eating out product through social network services on maintaining continuous relation through empirical value, emotional response, information satisfaction, and information sharing intention.
As a result of analysis, First, it showed that information quality, emotional quality among the qualities of word-of-mouth information system of eating out product have the positive effect to the empirical value through SNS. Second, it showed that the recreation quality, information quality and emotional quality among the qualities of word-of-mouth information system of eating out product have the positive effect to the empirical response. Third, it showed the recreation quality, information quality and emotional quality among the qualities of word-of-mouth information system have the positive effect to the information satisfaction.
Based on this research result, it was found when the eating out product is operated by focusing on the recreation quality, emotional quality and information quality factor among SNS information system quality that reflects the consumer characteristics, its empirical value, emotional response and information satisfaction increase and the information sharing intention improves, resulting in maintaining the continuous relationship.

KCI등재

7COVID-19 상황에서 관광객의 위험지각이 행동의도에 미치는 영향에 관한 연구: 관여도의 매개변수효과 중심으로

저자 : 설도 ( Xue Tao ) , 최영기 ( Youngki Choi )

발행기관 : 관광경영학회 간행물 : 관광경영연구 105권 0호 발행 연도 : 2021 페이지 : pp. 135-154 (20 pages)

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The recent COVID-19 epidemic has already spread rapidly around the world, causing a continuous increase in the number of confirmed cases and deaths, and is taking a major hit in various fields such as politics, economy, and culture. This study intends to examine whether there is any influence relationship between the perception of risk, involvement, and behavioral intentions perceived by tourists due to the COVID-19 epidemic, and whether the degree of involvement in travel between the risk perception and behavioral intention influences has a mediating effect. The purpose of this is to present countermeasures to attract positive tourism interest and behavior in the post-corona era, to reduce perceived risk factors as tourists, to prepare safe quarantine measures for the recovery of international travel, and to derive practical implications.
To achieve the research purpose, a survey was conducted from April 20 to June 30, 2021. The study results showed that among risk perception factors, physical risk, social/psychological risk, and disease risk had a significant effect on involvement. Among risk perception factors, only social and psychological risk and disease risk had a significant effect on behavioral intention, but physical risk factors did not significantly affect behavioral intention. And the degree of involvement had a significant effect on the behavioral intention. Lastly, there was a partial mediating effect on the degree of involvement between the influence relationship between risk perception and behavioral intention. Through the verified research results, implications are presented focusing on problem solving and future directions in line with the recent tourism market recession.

KCI등재

8빅데이터를 이용한 유산관광 연관단어 및 소셜네트워크 분석

저자 : 주징 ( Jing Zhu ) , 윤현 ( Hyeon Yun ) , 윤희정 ( Heejeong Yun )

발행기관 : 관광경영학회 간행물 : 관광경영연구 105권 0호 발행 연도 : 2021 페이지 : pp. 155-173 (19 pages)

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The purpose of this study is to analyze the contemporary universal trend and the relationship structure of keywords related to domestic heritage tourism using big data analysis. For this purpose, this study selected the nation's major portal Naver and Daum, and use frequency analysis, centrality analysis including degree centrality, closeness centrality, betweenness centrality, and eigenvector centrality, and community analysis of heritage tourism's keywords. The main results of this study show that the keywords related to cultural heritage, UNESCO, world heritage, tourism, world cultural heritage, inscription, use and so on, are of high frequency and the keywords related to inscription on the UNESCO World Heritage list have the highest centrality and influence. These results will be a useful information for policy makers, marketing managers and tourism planners performing DMO's heritage tourism work in understanding contemporary travelers' universal cognition and in sustaining heritage tourism for the next decade.

KCI등재

9MZ세대의 지역축제위험지각이 방문의도에 미치는 영향: 감성편익의 조절효과를 중심으로

저자 : 하정우 ( Jungwoo Ha ) , 김태욱 ( Taeuk Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 105권 0호 발행 연도 : 2021 페이지 : pp. 175-194 (20 pages)

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Despite the current COVID-19 pandemic that has enormously bad influences on the overall tourism, in order to create the effects by continuously holding the festivals even in the post-Corona or with-Corona era, the local festivals are making efforts to diversify the frame of holding the festival.
To realize the untact festival and hybrid-type festival, the MZ generation that is familiar with online environment could play a very important role.
Thus, this study aimed to present the effective approach in the change process of local festivals in the future, by verifying the local festival risk factors perceived by MZ generation, their visit intention, and moderating effects of emotional benefits in the current situation. In the results of this study, all the festival quality decline risk, virus infection risk, and psychosocial risk reduced the visit intention in the negative(-) influence relation between perceived festival risk factors and visit intention of MZ generation.
The emotional benefits had moderating effects on the relation between festival quality decline risk and visit intention. Thus, based on the verified results of this study, the implications were presented such as O2O strategies for festival contents, the measures for continuous experience instead of one-time experience, reorganization of online festival space & establishment of operational strategies, and the measures for management & monitoring that could increase the potential visitors' satisfaction by narrowing the gap of on/offline boundary.
This study could be used as the basic data for establishing the strategies suitable for the diversified aspect of holding local festivals in the future.

KCI등재

10방한 중국관광객의 공유숙박 서비스 선택에 미치는 요인분석

저자 : 왕샤오 ( Xiao Wang ) , 윤지환 ( Jeehuan Yoon ) , 우이군 ( Yijun Yu ) , 이매염 ( Meiyan Li ) , 진요 ( Yao Chen )

발행기관 : 관광경영학회 간행물 : 관광경영연구 105권 0호 발행 연도 : 2021 페이지 : pp. 195-219 (25 pages)

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The rapidly changing tourism industry should be considered from the perspective of Chinese tourists visiting South Korea, and public enterprises should strategically maintain and develop public accommodation as the number of public accommodation users continues to increase. In this paper, the combined model of TAM and TPB was used to conduct the statistical processing of this study using the statistical program SPSS Statistics 23.0, including frequency analysis, confidence analysis, factor analysis, regression analysis and Sobel test, revealing the perceived usefulness, perceived simplicity and attitude, subjective norms, The influence relationship between perceived behavioral control. The perceived usefulness and perceived simplicity of Chinese tourists had a positive impact on their attitudes towards shared accommodation. Attitude, subjective norms and perceived behavioral control have a direct impact on behavioral intention. This paper points out the strategic direction for Chinese tourists to use more public accommodation and gives us practical inspiration.

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KCI등재

1북한인식과 대북 관광 공적개발원조(ODA) 효과성과 태도의 구조적 관계

저자 : 김영국 ( Yeonggug Kim ) , 우은주 ( Eunju Woo )

발행기관 : 관광경영학회 간행물 : 관광경영연구 101권 0호 발행 연도 : 2021 페이지 : pp. 1-17 (17 pages)

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The aims of this study were to investigate the structural relationship between the awareness of North Korea, the effectiveness of tourism ODA, and attitudes towards tourism ODA among university students. To achieve the purpose of the study, a questionnaire was designed after the review of previous studies, and then the online survey was fielded December 7-21, 2020, administering the survey to a convenience sample of university students. The reliability and validity of the model was verified and seven paths presented were statistically significant, and the path (environmental effects of Tourism ODA and attitudes towards tourism ODA) was not significant. Based on the study's findings, this study discussed academic ccontributions, practical implications, and research limitations. The results of this study provided empirical information on the awareness of the effectiveness of tourism ODA and ODA policy.

KCI등재

2관광산업체 종사원의 인구통계학적 특성과 심리적 안녕감, 직무만족의 차이연구

저자 : 김기성 ( Kisung Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 101권 0호 발행 연도 : 2021 페이지 : pp. 19-37 (19 pages)

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The purpose of this study is to confirm the difference between psychological well-being and Job satisfaction with the demographic characteristics of tourism industry employees. In order to achieve the purpose of the study, a survey was conducted for employees in the national tourism industry(hotel, airline, travel agency, convention, restaurant). 150 copies of the questionnaire were distributed and the final 138 copies were used as analysis data.
SPSS ver. Using the 23.0 program, frequency analysis, reliability analysis, factor analysis, and One-Way ANOVA were conducted.
As a result, first, it was found that among the demographic characteristics(Age, marriage, family type, education, position, department of work, number of years worked) of the employees of the tourism industry, only 'educational background' had a difference. Specifically, it was confirmed that there was a significant difference in psychological well-being between junior college graduation groups and graduate school graduation groups. In particular, the average value of psychological well-being was high in the graduate school group. Second, there was no difference in the demographic characteristics and job satisfaction of the tourism industry employees.
The psychological well-being of employees of the tourism industry is an important indicator for job satisfaction in the organizational aspect and life satisfaction in the personal aspect. Therefore, when the tourism industry manages human resources according to the 'educational background', It is suggested that there is a need to prepare a human resource management plan that can increase psychological well-being.

KCI등재

3베이커리를 활용한 식공간 연출이 고객감정과 재방문의도에 미치는 영향

저자 : 김동진 ( Dongjin Kim ) , 신형철 ( Hyoungchul Shin )

발행기관 : 관광경영학회 간행물 : 관광경영연구 101권 0호 발행 연도 : 2021 페이지 : pp. 39-54 (16 pages)

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This purpose of this study is to verify the effect of bakery-based food space design on customer emotions and revisit intention. Food space design was divided into food styling and dining space desing, and customer emotions and revisit intention were composed of a single factor. To achieve the goal, a survey was conducted on customers who purchased bakeries at hotels and restaurants. The survey was conducted from 1 May 2020 to 1 June 2020 using the Google Online Questionnaire. 293 collected questionnaires were used for statistical analysis. The results of the hypothesis are as follows: (1) Food styling and dining space design have positive effect on customer emotions. (2) Dining space design and customer emotions have positive effect on revisit intention. (3) Food styling and dining space design have on the revisit intention by mediating customer emotions. The results of this study theoretical and practical implications for the marketing strategy of restaurant business.

KCI등재

4호텔의 코로나19 위기 대응 관련 언론 기사 분석

저자 : 김영현 ( Younghyun Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 101권 0호 발행 연도 : 2021 페이지 : pp. 55-72 (18 pages)

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The global spread of Covid-19 has been a serious threat to the tourism industry. Despite the massive damage, companies are implementing various measures to survive and adapt to the environment. The purpose of this study was to examine the specific strategies implemented by hotel companies. To achieve the research objectives, “Bigkinds”, a news search and analysis tool of the Korea Press Promotion Foundation, was used, and the time range was from January 1 to December 31, 2020. Through the analysis of the contents of news articles, the hotel company's specific marketing strategies, which were difficult to access at the academic level, and the commonalities in responding to crises caused by changes in the external environment were derived. First, hotel companies were introducing untact technologies. Second, hotel companies are developing food and beverage products suitable for the current situation and changing their sales channels. Third, hotel companies are diversifying package products with low-price policies while changing their sales channels. Based on the analysis results, the limitations of this study and subsequent research directions with theoretical and practical implications were presented.

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5일본 관광불매운동의 참여동기와 참여의도에 관한 연구: 자기결정성이론과 계획행동이론의 통합적 관점에서

저자 : 김보경 ( Bokyung Kim ) , 김미경 ( Mikyung Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 101권 0호 발행 연도 : 2021 페이지 : pp. 73-92 (20 pages)

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This study focused on verifying effects among self-determination and planned behavior and planned behavior and behavior intentions. Research results showed that, first, intrinsic motivation has positive (+) effects on attitude, subjective norms, and perceived behavior control. Second, extrinsic motivation has negative (-) effects on attitude, subjective norms, and perceived behavior control. Third, attitude and perceived behavior control has positive (+) effects on behavior intentions. However, subjective norms and behavior intentions did not display statistically significant influential relationships. Based on these research results, it is shown that decisions to participate in the boycotts of potential Japanese tourism consumers are behaviors planned by one's own independent decisions.

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6항공사 CSR진정성이 고객만족에 미치는 영향: 컴페션과 신뢰의 이중매개효과

저자 : 김수연 ( Sooyeon Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 101권 0호 발행 연도 : 2021 페이지 : pp. 93-112 (20 pages)

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The purpose of this study is to demonstrate the causal relationship between compassion and trust in the relationship between CSR(corporate social responsibility) authenticity and customer satisfaction, and at the same time verify the dual mediation effect of compassion and trust. As for the sample, a survey was conducted on Koreans using domestic airlines for the past year, and a total of 318 samples were used for empirical analysis. As a result of the study, the effect of CSR authenticity on compassion, the effect of compassion on trust, and the effect of trust on customer satisfaction were significant. In addition, the effect of CSR authenticity on customer satisfaction and the double mediation effect of competition and trust were also significant, and all hypotheses were supported. The implication of this study is that it demonstrated the double mediating effect of competition and trust in the relationship between CSR authenticity and customer satisfaction for domestic airline customers. Therefore, this study will greatly contribute to the spread of a compassionate service culture and trust formation of low cost airlines in the future.

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7항공사의 환경적 CSR이 고객 태도 및 충성도에 미치는 효과: 환경보호 관심의 조절효과를 중심으로

저자 : 장진주 ( Jinju Jang ) , 유예경 ( Yekyoung Yoo ) , 김인신 ( Insin Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 101권 0호 발행 연도 : 2021 페이지 : pp. 113-129 (17 pages)

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The current study aims to examine the roles of airline's corporate social responsibility(CSR). Specifically, the effect of airline's environmental CSR on passengers' attitude towards the airline and loyalty was investigated. The relationship between passengers' attitude and loyalty was also examined. In addition, the moderating function of environmental concern was verified. The conceptual model of the study was designed based on the previous research and the research model was empirically tested. The web-based survey was conducted and analyzed the data collected from the 426 passengers who had traveled abroad by airplane within one year because the passengers should recall their flight experience. The analysis results indicated that the airlines' environmental CSR activities influenced passengers' favorable attitude and enhanced their loyalty; and the effect of passengers' attitude on loyalty was also significant. Moreover, environmental concern played a significant moderating role in the relationship between airline's environmental CSR activity and customer attitude. The results of the research provided academic and practical implications.

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8근거이론분석을 통한 일과 삶의 균형에 관한 연구 : 관광산업 종사원을 대상으로

저자 : 김하얀 ( Hayan Kim )

발행기관 : 관광경영학회 간행물 : 관광경영연구 101권 0호 발행 연도 : 2021 페이지 : pp. 131-153 (23 pages)

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This study aims a analyze the process on the work-life balance was studied through grounded theory analysis for employees engaged in the tourism industry. For this, it interviewed a total of 20 hotel workers, casino workers, and restaurant workers and through open coding, the major concepts of work-life balance were ultimately drawn out into 163 concepts, 42 subcategories, and 16 categories. Also, a paradigm model that is the analytical frame of axial coding was applied and each category that was drawn from the data was structuralized using central phenomena, causal factors, contextual factors, moderating factors, interaction strategies, and results and their connecting relationships were analyzed. As a result, a paradigm model of work-life balance was presented and based on the paradigm model, attributes and dimensions of each category were classified. Finally, through the derivation and elaboration of the core categories, the core category for work-life balance in this study was summarized as 'Efforts to realize each goal based on the balance of family life'. An understanding of work-life balance and efforts to balance work-life through work-family balance, work-leisure balance, and work-growth balance were studied. Through this study, the purpose of this study is to contribute to the understanding of the practical support system of employees, and through this, the purpose of presenting data so that the tourism industry can guide the work-life balance support system in a desirable direction.

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9웰니스관광이 주관적 행복감과 재방문 의도에 미치는 영향

저자 : 박애경 ( Aekyung Park )

발행기관 : 관광경영학회 간행물 : 관광경영연구 101권 0호 발행 연도 : 2021 페이지 : pp. 155-177 (23 pages)

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In this study, physical, emotional, social, intellectual, and mental wellness were set as sub-factors of wellness tourism as an effort to bring the mind and body to an optimal state, and the effects of these factors on subjective feelings of happiness and revisit intentions were examined. For the questionnaire, 220 valid questionnaires targeting wellness tourism experiences were used to verify the causal relationship by using SPSS 23.0, and a multiple regression analysis was conducted on the effect of each factor on subjective feelings of happiness and revisit intention. Thus, wellness tourists have been shown to improve physical health through tourism activities, reduce stress, take a break, find mental health, and find the meaning of social relationships through experiences they experience with people they share. And then, it was found that wellness tourists can influence the loyalty of tourism products through tourism activities, and it was confirmed that these factors become major factors for consideration of tourism products. In addition, through this, practical and theoretical implications are provided.

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10호텔 조리 선임관리자의 감독유형이 후임 구성원의 직무만족에 미치는 영향:자기효능감의 조절 효과를 중심으로

저자 : 서성욱 ( Sungwook Seo ) , 정석준 ( Sukjoon Jung )

발행기관 : 관광경영학회 간행물 : 관광경영연구 101권 0호 발행 연도 : 2021 페이지 : pp. 179-198 (20 pages)

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Based on studies on the effect of the type of supervision of senior managers in the cooking department, which is highly dependent on human resources, on the job satisfaction of the successor, and studies that self-efficacy regulates the relationship of the type of supervision to job satisfaction, this study examined the results of the type of supervision of senior managers in the hotel cooking on the job satisfaction of the successor. The purpose of this study is to investigate how the various types of supervision of senior hotel cooks affect the job satisfaction of the incoming members, investigate the influence that the effects can be adjusted to self-effectiveness, and present desirable types of supervision to enhance the job satisfaction of hotel cooks. If many prior studies were conducted with the department head and the following successors, this study was conducted more internally and "actually" on the relationship between senior managers and successors.
Based on the results of this study, we discussed ways to go further, discussing that the nature of the special hotel chefs, who are highly dependent on human resources, affects the job satisfaction of their successor members according to the type of supervision of senior managers. We also discussed the implications and future direction of how to improve job satisfaction for the incoming members.

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